Returns & Exchanges
Last Updated: January 15, 2026
Contact: support@urbanelement.best | +1 (859) 695-8417
Business Address:
MELINDA BREWER LLC
12860 CLEO RD
ORIENT, OH 43146
1. Return Eligibility
You may request a return if:
The item is unused, in its original packaging, and includes all tags/labels.
The return request is submitted within 30 days of delivery.
The product is defective, damaged during shipping, or incorrectly fulfilled (wrong item/size/color).
Non-Returnable Items:
Digital downloads, custom-made products, and final sale/clearance items (unless defective).
2. Refund Process
Step 1: Contact us at with your order number and reason for return.
Step 2: If approved, we’ll provide a return address and instructions.
Step 3: Once received and inspected, refunds are issued to the original payment method within 3–7 business days (timing depends on your bank/payment provider).
3. Non-Refundable Situations
We cannot issue refunds for:
Returns initiated after 30 days of delivery.
Items damaged due to misuse, wear, or improper care.
Final sale, clearance, or discounted items (unless defective).
Return shipping costs (unless we sent the wrong item).
4. How to Initiate a Return
Email support@urbanelement.best with:
Your order number
Reason for return
Photos (if the item is damaged/defective)
Our team will respond within 1–2 business days with next steps.
Need Help?
Reach us at +1 (859) 695-8417 (Mon–Fri, 9 AM–5 PM EST) or support@urbanelement.best.
MELINDA BREWER LLC reserves the right to update this policy. Please check the “Last Updated” date for revisions.
